SIM-Karte und Mobilfunknetz

How do I insert the nano SIM card?

The SIM slot is under the battery, behind the back cover. Switch the device off first.

1. Entfernen Sie die Rückseite.

Hold the device face down and remove the back cover.

2Remove the battery

Lift the battery out of its compartment.

3Insert the nano SIM

Insert the nano SIM card into the slot, gold contacts facing down and the cut corner matching the outline in the housing.

4Close the device

Put the battery back and refit the back cover.

Warning: Use a genuine nano SIM card. An adapter or a trimmed card can jam in the slot and damage the reader. The SIM card is not included.

The device asks for a PIN code. How do I enter it?

Enter the PIN code of your SIM card, supplied by your operator:

• On the display: on the Enter SIM PIN screen, press Select to move to a digit and Power to enter it. Repeat for each digit, then move to OK and press Power.
• In the Web UI: open http://setup.strong, enter the code when requested and click Unlock.

Warning: After three wrong entries, the SIM card is blocked and can only be unlocked with the PUK code of your operator.

Tips: To stop the PIN request at every start-up, go to Network > PIN Management and switch SIM Card Lock off.

The signal bars are empty, or I have no Internet.

• Check that the SIM card is correctly inserted and that your plan includes mobile data.
• Enter the SIM PIN code if requested.
• In Network > Mobile Settings, check that Mobile Data is on and Airplane Mode is off.
• Keep Network Mode Selection on 5G SA+NSA/4G/3G.
• Check the APN (see below) and that the firmware is up to date (System > FOTA). On the display, Mobile in the menu shows the Internet status, the operator and the APN.

What is an APN and how do I set it?

The APN (Access Point Name) is the profile the device uses to reach the data network of your operator. It is normally detected automatically. To find the correct APN, check the website of your operator. To add one, go to Network > Mobile Settings and click Edit next to APN Settings. Click Add APN, enter the values of your operator, click Confirm, tick Default on the new profile and click Apply. Up to 8 profiles can be added.

The mobile connection does not work with my APN.

• Check the APN name, the username and the password supplied by your operator.
• Check that your plan has no restriction on this APN, and that the APN is allowed when roaming if you are abroad.
• Check that your SIM card supports this APN.
• Check the Protocol (PDP type): some operators require IPv4, others IPv4v6.

Can I use the device abroad?

Yes. Enable Data Roaming in Network > Mobile Settings. Check the roaming conditions of your plan before travelling.

Warning: Roaming can generate additional costs, depending on your mobile plan.

Why does the connection switch from 5G to 4G?

The device selects the best available network automatically. When the 5G coverage is weak, it uses 4G to keep you connected.

How do I read and send SMS?

New messages are notified on the display: the SMS tile shows the number of unread messages, and SMS in the menu lists all messages. To send a message, use the SMS menu of the Web UI and click New. MMS are not supported.