Dépannage du Wi-Fi et du réseau

The Wi-Fi network does not appear.

• If the Wi-Fi LED is off, power saving has switched the Wi-Fi off because no device was connected. Press the ON/OFF button briefly to switch it on again.
• The device broadcasts one network at a time, on 2.4 GHz or 5 GHz. Look for the network name of the band in use.
• In Network > Wi-Fi Parameter Settings, check that Broadcast is set to ON. If it is OFF, the network is hidden: enter its name manually on your device.

Should I use 2.4 GHz or 5 GHz?

The 5GMIFIAX900 is a Wi-Fi 6 (IEEE 802.11ax, AX900) hotspot. It broadcasts one band at a time:

• 2.4 GHz: longer range and better penetration through walls, and the most stable connection.
• 5 GHz: highest speed, but shorter range. Recommended for working from home close to the device.

To switch, go to Network > Wi-Fi Parameter Settings and select 2.4G or 5G in Wi-Fi Band Selection. Each band keeps its own name and password: your devices must reconnect.

Tips: The Wi-Fi range is better outdoors, where there are no walls to cross.

The 2.4 GHz Wi-Fi is unstable.

The 2.4 GHz band is crowded: microwave ovens, cameras, connected objects and Bluetooth devices also use it. Go to Network > Wi-Fi Parameter Settings, click Edit and select channel 1, 6 or 11, which give the most stable connection. Very heavy rain can also disturb the 2.4 GHz band: the signal looks good but no data passes.

A device cannot connect to the 5 GHz network.

Check that the device supports 5 GHz Wi-Fi, or switch the hotspot to the 2.4 GHz band.

How many devices can connect?

Up to 16 devices at the same time. Set the limit in Network > Wi-Fi Parameter Settings > Max Wi-Fi Connections.

The connection is slow.

• Check first that the firmware is up to date in System > FOTA.
• Check the signal in the banner of the Dashboard: the higher Rsrp and Sinr, the better the reception. Move closer to a window or outdoors.
• Run a Ping Test in System > Ping Test to check the connection.
• Use the 5 GHz band close to the device.

Tips: Actual speed depends on your operator, your plan and the network coverage.

How do I share the connection with a computer over USB?

Connect the USB-C cable of the device to the computer, then switch USB Network Sharing on in System > USB.