SIM card and mobile network

How do I change the SIM Card PIN Code?

It is possible to change the PIN code of your SIM card in the Web UI. To do so, follow the procedure below.

1Connect to the Wi-Fi Network of your router

You must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device.

2Browse to the following IP Adrress

Then, enter the following IP address in your browser: 192.168.188.1

3Enter your credentials

You must enter the Password. Then, click Login.

4Advanced Settings

Click the toggle on the Connect Status Section and click Advanced Settings.

5PIN Management

Click Others and PINManagement.

6Change PIN

Click Change PIN.

7Enter the new PIN Code

Enter the following information before clicking Apply:

• Current PIN: Enter your current PIN code.
• New PIN: Enter your new PIN code.
• Confirm New PIN: Enter the new PIN code.

How do I check and edit the APN settings of my service provider?

When your SIM card is not automatically recognized by the device you must login the Web UI to check the APN settings and edit them, if necessary. The APN settings of your service provider can be
found directly on its website, or you can request them to the support service of your service provider.

1Connecy to the Wi-Fi Network of your router

You must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device.

2Browse to the Web UI IP Address

Then, enter the following IP address in your browser: 192.168.188.1

3Enter your credentials

You must enter the Password. Then, click Login.

4Network Settings

Click Network Settings.

5Search the APN information of your service provider

Look for the APN settings on your service provider’s website. You need to write down the following information:

• Name
• APN
• Username
• Password
• Authentication

6Create a manual APN

If the information is incorrect, click APN and then Manual and Add New.

7Enter the APN Information

Enter the following information before clicking Set as default:

• PDP Type: select IPv4 as the PDP Type value.
• Profile Name: enter the name of your service provider.
• APN: enter the APN address.
• Authentication Type: Select the Authentication Type defined by your provider for your APN between the following values (NONE, CHAP, PAP)

How do I deactivate the SIM card PIN code?

It is possible to deactivate the PIN code of your SIM card in the Web UI. To do so, follow the procedure below.

1Connect to the Wi-Fi Network of your router

You must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device.

2Browse to the following IP Adrress

Then, enter the following IP address in your browser: 192.168.188.1

3Enter your credentials

You must enter the Password. Then, click Login.

4Advanced Settings

Click the toggle on the Connect Status Section and click Advanced Settings.

5PIN Management

Click Others and PINManagement.

6Disable PIN Code

Click Disable and enter the PIN code then, click Apply.

How do I enter my SIM PIN code?

1Connect to the Wi-Fi Network of your router

To enter your SIM PIN code, you must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device:

2Browse to the Web UI IP Address

Then, enter the following IP address in your browser: 192.168.188.1

3Enter your credentials

Once you have browsed to the IP Address, you must enter the password and click Login.

4SIM PIN code

Enter your SIM PIN code and click Apply.

I don’t have internet after inserting my SIM card in the router, why?

There are many reasons that can explain that your internet connection is not working after inserting the SIM card. The first one can be that the SIM card is not inserted properly, please check the position of the SIM card by referring to the schema that shows the insertion procedure.

Case 1: Full Size SIM Card to Micro

CASE 2: Nano SIM Card to Micro SIM Card

• Another reason can be that your SIM card is locked by a PIN. To unlock it, you must connect to the Web UI and enter the PIN code. Please follow the procedure described in the following section: How do I enter my SIM PIN code?
• Finally, it is also possible that your SIM card is detected but not automatically recognized by the device. In this case, you must connect to the Web UI and check the APN settings of your service provider. This procedure is explained in the following section: How do I check and edit the APN settings of my service provider?

What does the colour of the SIM card icon mean in the Web UI?

When you are logged in the Web UI the SIM card icon can be white or red.

• If the icon is red, it means that the SIM card is either locked due to the PIN code or not detected and that there is no connection in each case.

• If the icon is white, your SIM card is detected, unlocked, and working.

What is the meaning of the different SIM card statuses in the Web UI?

Before connecting to the Web UI, make sure that your SIM card is properly inserted and that the PIN is disabled or entered.

• If the SIM card is locked with a PIN code, you must connect to the Web UI to enter it and unlock the SIM card.

• If the SIM card is not detected, please check that the golden side is not visible when the SIM card is inserted in the slot.

• If the SIM card is not positioned properly, reposition it in the slot and check that the SIM card is still in the adapter.

Once you are in the Web UI, you can notice that several statuses can be written next to the SIM card status line:

• No Sim Card or SIM Card Invalid: The SIM card is inserted and detected but not working due to the PIN code. The SIM card is not properly inserted in the device, or no SIM card is inserted in the slot.

Normal: The SIM card is properly inserted in the device and unlocked. You can see the main page of the Web UI.

What type of SIM card can I insert in my router?

A micro -SIM card must be inserted in the SIM card slot of the 4G LTE Router 350M. You don’t have to worry about the size of your SIM card as adapters are provided within the router package to have the right size. You must insert your SIM card before switching on the device.
Once you put the SIM card in the adapter, keep pressing the SIM card in the adapter to maintain it. Take the device in your hand and insert the SIM card in the slot in the same position as the schema below.

Case 1: Full Size SIM Card to Micro SIM Card

CASE 2: Nano SIM Card to Micro SIM Card

Make sure that your SIM card is properly positioned in the adapter before inserting it into the slot.
• If your SIM card is not detected by the device, please check its position and if you inserted the adapter properly.

What type of connector is used for our antennas? Is it possible to use a SMA connector for an external antenna?

The Antenna connectors of 4G LTE Router 350M are compatible with SMA.
To install a new 4G antenna on the router, you must unplug the 4G LTE Router 350M. Then, you must unscrew the antenna located on the right side when looking at the rear of the device. Once this is done, you must screw the SMA connection cable of your new 4G antenna in this location.
Please note that the left antenna of the device only enables reception whereas the right antenna enables transmission and reception.