SIM card and mobile network

How do I change the SIM card PIN Code?

It is not possible to change your PIN code in the Web UI.

How do I check and edit the APN settings of my service provider?

When your SIM card is not automatically recognized by the device, you must log in the Web UI to check the APN settings and edit them, if necessary.

1Connect to the Wi-Fi Network of your router

You must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device.

2Browse to the Web UI IP Address

Then, enter the following IP address in your browser: 192.168.188.1.

3Find your credentials for the Web UI

To find your credentials, please refer to the label located behind your device.

4Enter your credentials

You must enter the username and password and click login.

5APN Settings

Click Network and then APN.

6Check the APN settings

Check the following information:

• Name
• APN
• Username
• Password
• Authentication Type

7Edit the APN Settings

If the information is incorrect, click the Auto APN toggle and enter the following information before Submit:

•Enter the name of your service provider in the Profile Name (Limited to 14 characters, including spaces).

• Then enter the APN address in the APN field. Select the Authentication Type: NONE, CHAP or PAP.

• In the PDP Type field, select the APN Type: IPv4, IPv6 or IPv4v6.

How do I deactivate the SIM card PIN Code?

It is not possible to deactivate your PIN code in the Web UI.

How do I enter my SIM PIN Code?

1Connect to the Wi-Fi Network of your router

To enter your SIM PIN Code, you must connect to the Web UI. To do so, enter the SSID (Wi-Fi Network Name) and Wi-Fi password of the router in your device.

2Browse to the Web UI IP Address

Then, enter the following IP address in your browser: 192.168.188.1

3Find your credentials for the Web UI

Please, look at the product label located on the rear side of the device to find your username and password.

4Enter your credentials

You must enter the Username and Password. Then, click Login.

5Go to the connection menu

When you are connected to the Web UI for the first time, you will see a warning message that invites you to enter the PIN code by clicking the connection button.

6Enter your SIM Card PIN Code

Enter your PIN code in the field and click submit.

7SIM card is unlocked

The SIM card is unlocked, and its icon now turns green with the network name next to it.

I don’t have internet after inserting my SIM card in the router, why?

There are many reasons that can explain that your internet connection is not working after inserting the SIM card.

• The first one can be that the SIM is not inserted properly, please check the position of the SIM card by referring to the schema that shows the insertion procedure.

Case 1: Nano SIM Card to Full-Size SIM Card

CASE 2: Micro SIM Card to Full-Size SIM Card

• Another reason can be that your SIM card is locked by a PIN code. To unlock it, you must connect to the Web UI and enter the PIN code. Please follow the procedure described in the following section: How do I enter my SIM PIN Code?
• Finally, it is also possible that your SIM card is detected but not automatically recognized by the device. In this case, you must connect to the Web UI and check the APN settings of your service provider. This procedure is explained in the following section: How do I check and edit the APN settings of my service provider?

What is the meaning of the different SIM card statuses in the Web UI?

Before connecting to the Web UI, make sure that your SIM card is properly inserted and that the PIN is disabled or entered.

• If the SIM card is locked with a PIN CODE, you must connect to the Web UI to enter it and unlock the SIM card.• If the SIM card is not detected, please check that the golden side is not visible when the SIM card is inserted in the slot.• If the SIM card is not positioned properly, reposition it in the slot and check that the SIM card is still in the adapter.

Once you are in the Web UI, you can notice that several statuses can be written next to the SIM card status line:

• Case 1: The SIM Card is not inserted or not detected and there is no connection to the mobile network.

Case 2: The SIM Card is inserted properly and detected, but there is no connection to the mobile network because the SIM is locked by a PIN Code.

Case 3: The SIM card is inserted properly, and the PIN code is entered. The connection is working.

What type of SIM card can I insert in my router?

A full-size SIM card must be inserted in the SIM card slot of the 4G LTE Router 1200. You don’t have to worry about the size of your SIM card as adapters are provided within the router package to have the right size. You must insert your SIM card before switching on the device.
You must insert your SIM card in the nano/micro-SIM card adapter provided in the package. Once you put the SIM card in the adapter, keep pressing the SIM card in the adapter to maintain it. Take the device in your hand and insert the SIM card in the slot in the same posi????on as the schema below.

Make sure that your SIM card is properly positioned in the adapter before inserting it into the slot.
• If your SIM card is not detected by the device, please check its position and if you inserted the adapter properly.

Case 1: Nano SIM Card to Full-Size SIM Card

Micro SIM Card to Full-Size SIM Card

What type of connector is used for our antennas? Is it possible to use an external antenna?

The Antenna connectors of 4G LTE Router 1200 are SMA connectors.
To install a new 4G antenna on the router, you must unplug the 4G LTE Router 1200. Then you must unscrew the antenna located on the right side when looking at the rear of the device. Once this is done, you must screw the new antenna with SMA connector.
Please note that the left antenna of the device only enables reception, whereas the right antenna enables transmission and reception.