Reset, reboot and firmware update

How do I reset my router to its factory settings?

Sometimes, it is possible that your device is not working properly and that you don’t have internet access. In this case, we suggest resetting your device to its factory settings and updating its firmware again afterwards if necessary.
You have two ways to do it, you can reset the device by pressing the reset button or doing it in the Web UI.

CASE 1: Reset button.
To do so, insert a paper clip in the hole to press the reset button. Press the reset button for 10 seconds. The LEDs will switch off and turn back on again.

1Case 2: reset in the Web UI

You must connect to the Wi-Fi of your device and follow the steps explained in the following procedure:

1. How do I access the Web UI?

2System Setting

Then, click System Settings and select System Setting.

3Reset Factory Setting

Click Restore Factory Setting and then click Reset Factory Settings

4Pop up message

Click Yes on the pop-up message that appears.

5Wait for the process to be finished

A new pop-up appears while the device is reset to its factory settings.

How do I update the Firmware of the device?

When you are connected to the Web UI, you must check the firmware version used by your device by using the online upgrade option in the Web UI. By doing so, the latest firmware version will be installed.
If you have a different version, please refer to the procedure bellow to update your firmware.

1Connecting to the Web UI

To connect to the Web UI please refer to the following procedure:

1. How do I access the Web UI?

2Advance Settings

Click Device Settings and select Advance Settings.

3FOTA Upgrade

In Advanced Settings, click FOTA Upgrade and Check.

4Update notification message

A message appears in a pop-up, click Yes.

You must wait until the update is complete. When upgrading the LEDs of the devices turn blue and the blue light goes from left to right from one icon to the other. Once the update is finished, the icons go back to their previous colour. The update can last up to 5 minutes.